Back to the top
Cart 0

Return and Refund

Because most of our items are made to order, at the time the order is placed, certain conditions apply.

1️⃣  If you have issues or problems with your item, you must contact us over email within 72 hours from receiving your order to customers[at]spotmestuff.com.

2️⃣  Please provide your order number as well as the reason for your return.

3️⃣  Returns are accepted only if the item arrives damaged (printed aesthetic or damaged item)

4️⃣  For apparel items, size exchanges or returns are not accepted. This because we do not have inventory on hand and produce your item only when you place the order so therefore there is no item to be exchanged.

‼️ After contacting us, Our customer service team will review the return request and will send you further instructions if the return is approved. Shipping cost will be shouldered by the buyer.

Ps: Free items cannot be returned or refunded!!

WILL YOU OFFER A REFUND IF I DID NOT RECEIVE THE ORDER?
  • For Secured Shipping, we will only offer a refund when the state, city or zip code from your tracking number is not consistent with your input shipping details. We use 3rd party tracking systems to track orders and if the website states that your order was delivered then we will go by it. No exceptions. 
CAN MY RETURNED ITEM CAN BE EXCHANGED ?
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customers[at]spotmestuff.com before you send the item back
    • Please note that we only accept full returns on unused, product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      AM I ELIGIBLE FOR RETURNS OR REFUND?
      •  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require photographs or videos demonstrating the problem. It is to be sent to us via email. If you can't prove the problem then we will not issue a refund or replacement. To complete your return, we require a receipt or proof of purchase.
      • Additional non-returnable items are gift cards and some health and personal care items.
        CAN I GET A REFUND IF I PURCHASED AN ITEM ON SALE?
        • Only regular priced items and sale items may be refunded. Free items cannot be refunded.
          WHEN WILL I RECEIVE A REFUND?
          • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
          • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 to 72 hours.
            IS IT POSSIBLE TO GET A PARTIAL REFUND?
            • Partial refund is possible only in these situations.
            1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
            2.  Any item that is returned more than 14 days after delivery.

              Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

              Note: Please do not send your purchase back to the manufacturer. Instead, ask us for the return address.